The Australian and New Zealand Association (ANZA) provides social, sporting and recreational opportunities for Australian and New Zealand expatriates, as well as all other nationalities living in Singapore.
Job Summary:
As the first point of contact, the Membership Services Coordinator plays a crucial part in delivering exceptional service to our members, managing all incoming inquiries and contributing to the success of our organisation within the Singapore community. Proficiency in CRM and electronic direct marketing (EDM) systems is essential. Responsibilities include overseeing office administration tasks and providing administrative support to sports and interest group committees, as well as volunteers.
Job Duties and Responsibilities:
- First point of contact for incoming inquiries: to ANZA members and the public, providing information for all sports, subgroups, events and tours
- Liasing with Sports and Sub-Group committee and volunteers to manage registrations and ensure sub-group information is current
- Manage member timelines including processing payments and refunds when required
- Maintain and update CRM database
- Upload and maintain ANZA events, tours, events calendar on website
- Prepare and send EDM communications for sporting and sub-groups
- Ordering of office stationery and general office supplies
- Provide administrative support to the ANZA Team
- Provide planning support for ANZA events and at the events as required
Key Skills:
- Strong interpersonal communication skills both written and verbal
- Ability to manage multiple projects simultaneously
- Previous experience with CRM, Electronic Mailing systems, WordPress, or similar software
- Strong Microsoft Office skills including MS Office, Word and Excel
- Excellent organisational and administrative skills
Key Attributes:
- Excellent interpersonal skills and ability to adapt to work with diverse groups
- A strategic thinker and planner with an ability to identify opportunities for membership growth and engagement
- Self-disciplined; demonstrates initiative, attention to detail and a team player
- A flexible approach and availability to attend events that operate outside of normal business hours
- Positive attitude with a willingness to learn and develop
Terms of Employment
This is a part time position, 25 hours per week, with hours distributed across Mon-Fri to ensure ANZA has continuity of coverage in the role during office hours. Flexibility to work extra hours is important.
Interested applicants please email your cover letter and C.V. to Kerry Low gm@anza.org.sg before Monday 18 January 2024. Please include your available starting date.
Singaporeans, Singapore Permanent Residents and those eligible to work in Singapore may apply.
Only shortlisted candidates will be notified.
